FILL OUT OUR SURVEY. Looks pleasant and dresses neatly. Receptionist Job Description. Front desk receptionist work description also entails enforcing basic security procedures in the organization by monitoring log book, notifying the security officer about unescorted guests and emergency situations; and also assisting in issuing guest passes and employee ID cards. Americas: +1 857 990 9675 He/she will be responsible for supervising the receptionist on a daily basis and ensuring that all functions are carried out in accordance with stipulated protocols and procedures. Primary responsibilities for this role include scheduling, insurance verification, registration, balancing of copay money, and balancing of daily or weekly deposits. The job responsibilities section is the most detailed part of the job description. Notify residents of visitors when necessary. Here is a receptionist job description example that you can customize to your own requirements. This learning should include information about personnel, organization, and service improvement, Ability to work effectively under continuing pressure and possible interruptions, Ability to understand and keep to instructions, whether oral or written, Any previous training on customer service or people management will be an added advantage, Working in similar occupation to have gained experience on the job, which demonstrates possession of the required abilities and knowledge, Having a chatty and cheery personality. Please check out our other requirements. Receptionists interact with clients, customers, delivery staff, and other public service members throughout their day. A receptionist is looking to make a workspace free of stuff. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. A receptionist is a position that requires interaction with customers and is responsible for providing a high level of customer service. In addition, they maintain calendars for appointments, sort mail, make copies, and plan travel arrangements. Receptionists who speak more than one language can expect a more generous salary package. Learn about the key requirements, duties, responsibilities, and skills that should be in an executive assistant job description. 10. It makes your resume more compelling. receptionists are the face of the company Employers are eager to find someone who will be friendly and calm when they need a receptionist because every new client, job application, employee, or third-party vendor will pass by or check in with them. The job description for this position entails providing clerical support to teams of legal administrative staff and attorneys. Specific work location requirements may be based on location where candidate lives and can be discussed further if granted an interview. They also keep calendars for appointments and plan travel arrangements. Tell us what *you* think of our resources and what youd like to see here in 2023. Necessary cookies are absolutely essential for the website to function properly. This includes coordinating activities among the front desk staff, ensuring that reservations are processed quickly, and preparing monthly reports. The receptionist job description clearly summarizes the typical activities of the receptionist service in an organization or office. The advantages of being a receptionist are that they work fixed hours and are generously compensated for any overtime. When it comes to working as a receptionist, it?s important to have a good attitude and be friendly to everyone. They organize and assign tasks to front office team members in order to ensure that everyone is effective in their responsibilities. They have good practical knowledge of MS Office, including Excel and Word, and are proficient in English (oral and written). A receptionist serves as the interface between a company and its customers as well as the management and employees. Some of the most exciting jobs for former receptionists include being a sales associate, cashier, or administrative assistant. Your financial situation is unique and the products and services we review may not be right for your circumstances. Coffee runs for office staff and retrieving mail from the mailroom are things that Receptionists can do during downtime. As a Receptionist, you will be the first point of contact for our company. Receptionists are typically more hands-on with customers and need to be able to handle multiple tasks at once to keep them happy. After extensive research and analysis, Zippia's data science team found that: There are a growing number of exciting, well-paying jobs in todays tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Answering phones in a professional manner, and routing calls as necessary. Her writing has also appeared in NewsWeek and Huffington Post. include: Desired experience for Source, attract and hire top talent with the worlds leading recruiting software. Responsibilities. Competency in Microsoft applications including Word, Excel, and Outlook. Share your experience anonymously. A receptionist is a professional who is responsible for performing various administrative duties within an office setting. They should be available to greet customers and answer any questions they may have, as well as keep an eye on company business.A receptionist needs to be able to work long hours, as well as take care of many tasks simultaneously. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Europe & Rest of World: +44 203 826 8149 Responsibilities for head receptionist Monitor main switchboard, direct calls and/or take messages Monitor reception emails and action accordingly Ensure reception, office and meeting room environments are clean and tidy at all times Administer visitor sign in process and provide site inductions Receptionists are also responsible for providing administrative support to the employees by scheduling meetings, handling mail, taking messages and dispatching deliveries. Using a machine learning data analysis, we determined the following key facts about lead receptionist job descriptions: Clinic patients arrive with questions, concerns and hesitations. Some receptionists make a lot of money, and others only make a little bit. A medical receptionist works at the front desk of a medical office providing assistance to patients and visitors. Generally, they report directly to an Office Manager. Ability to multi task. Some Receptionists may benefit from a college education, but most need a high school or GED and some may not. Hire better with the best hiring how-to articles in the industry. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. When it comes to receptionists, it?s important to have strong technology skills as well as good soft skills and emotional intelligence. Are you looking for a job as a receptionist? Our innovative and growing company is looking for a head receptionist. Hire faster with 1,000+ templates like job descriptions, interview questions and more. They also have the ability to multi-task and are comfortable in a variety of positions. Responsibilities as a lead may include workflow coordination, problem solving and creating staff schedules. Job Description - Retail Lead Receptionist - Start Now. The Receptionist will provide efficient and courteous service to all residents and guests. Performance information may have changed since the time of publication. But being a career receptionist can actually be an incredibly fulfilling career path in itself, with great earning potential. The Forbes Advisor editorial team is independent and objective. You will welcome guests and greet people who visit the business. They should also be able to read people's faces and sense when they need assistance.If you are interested in becoming a receptionist at a company, please submit your resume online or call them at (800) 993-9494 today! Sign up for Workable's 15-day free trial to post this job and hire better, faster. Manage large amounts of inbound and outbound calls in a timely manner. All Rights Reserved. They may be responsible for taking inventory office supplies. Business Transformation Lead Job Description. They should also be able to understand human behavior, so they can help customers feel comfortable and welcome. We do not offer financial advice, advisory or brokerage services, nor do we recommend or advise individuals or to buy or sell particular stocks or securities. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. A minimum of three years of progressively more responsible health care experience or equivalent education in at least one of the following areas required: Skills: Once you find an organizational system that works for you, handling the minutiae of the job could become easier. They must also be able to multitask under pressure. Receptionist Job Description. Lastly, they should be able to handle any technical challenges that may come up. A spa receptionist is a person who receives customers to a Spa and attends to their inquiries about services offered in the Spa. The care center leader is also responsible for creating a fun and comfortable work environment for their team. The receptionist is responsible for maintaining the order in the office and helping to keep things clean. If you include the most desirable receptionist skills on your resume, you are more likely to be identified by a hiring manager as a promising candidate for the job. For example, not only do receptionists generally need to have basic computer skills, but they also need to have the ability to manage and operate a multi-line phone system, stay level-headed during moments of stress, and be both friendly and effective communicators. To be successful, receptionists need to have excellent communication . Hiring a receptionist? Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs. A Front Office Manager is responsible for all aspects of customer service, fromliaising with customers through to managing the office's day-to-day tasks. The most common race/ethnicity among lead receptionists is White, which makes up 55.7% of all lead receptionists. Post incoming checks as instructed. They will be responsible for carrying out receptionist duties alongside supervising and guiding the team they lead. Some companies may require a strong communication skills, while others may prefer someone who is knowledgable about office supplies and technology.Regardless of the requirements, it is important that a receptionist be proactive and busy in their work. What does a Lead Receptionist do? A Receptionist, or Front Desk Receptionist, is responsible for performing clerical tasks within an office setting to support daily operations. Greet clients and visitors with a positive, helpful attitude. It is easy to customize with duties and responsibilities for medical receptionists, hotel receptionists, and more. Ensures thefront desk is always staffed and will address higher level concerns from . You need to be able to handle difficult conversations and listen patiently when people are trying to explain something. Receptionists work for companies in many industries. Many tasks need to be done by the end of the day, so receptionists often have many of them. Consistent, professional dress, and manner. A rude receptionist could make a customer feel bad. Something went wrong. They may also be involved in some other office role such as handling finances, data entry, or accounting. Additionally, she manages a column at Inc. Magazine. Customer care is a responsibility of the receptionist and they have to provide it. Create a receptionist task list and include it when you advertise a receptionist job. This oftentimes includes performing ad hoc administrative duties as needed. Discount on veterinary care and products for your furry family members. This position may include managing customer service, issuing tickets or passports, and more. Here is a list of the most common responsibilities of a receptionist: As you create your receptionist job description, be sure to include any of your businesss unique needs so that your job listing accurately reflects what your role will entail. A good Receptionist is organized, communicates well, and practices excellent time management skills. The position of team lead is found across all industries and companies. We have included head receptionist job description templates that you can modify and use. Jr. Lead Receptionist Resume. A good receptionist is someone who is intelligent and personable and can always help clients or customers. To ensure team members have current knowledge of the booking systems, meeting rooms, site facilities, local area and other general product knowledge necessary to perform their duties, Manage daily and quarterly meeting room requests and co-ordinate the booking of meeting rooms making effective use of the room booking system, Handles the phones and the reception desk, Assembles and summarizes information as required, Prepares charts, graphs and tables for presentation or inclusion in reports, Ensure consistent high standards of customer service across all UK NAP receptions, Develop and oversee processes and procedures such as Reception manuals, templates, Standard Operating Procedures, Strive for continuous improvement in the way the Reception team assist the NAP business as a whole, Investigate better management systems where applicable such as telephone statistics, staff contact information etc, Develop and share best practice between Reception teams other Facilities staff as applicable, Access and Internet research skills helpful, Capacities and Catering policies so as to efficiently support the PA Community, Our projects and clients so that every person is managed in a personalised way, Line management of all reception staff, developing staff, managing appraisals, disciplinary, rotating holiday, recruitment, Ensure that the resources of the Reception team are effectively deployed taking into account peak and trough periods, breaks etc, Personally support reception during key hours including lunch breaks, providing hands-on support, training and guidance to drive & improve standards, Ensure team members are encouraged to participate with putting their ideas forward and being open and honest with each other, Monitor telephone answer system ensuring all targets are me and calls are answered, Training and development of the reception team if needed. Receptionists are usually good multitaskers who possess a number of different skills that enable them to function effectively in their position. They are in charge of helping clients find their way around the office. Work the switchboard. When you are trying to fill this critical role for your organization, you need to create a receptionist job description that attracts people with the right attitude and skills. A receptionist is the first point of contact for a customer. She takes bookings (by telephone or email), prepares bills and takes payments. Front desk professionals are typically more organized and can manage more tasks at once, making them better suited for handling reservations andcheck-ins. Among lead receptionists, 91.9% of them are women, while 8.1% are men. Whilst ascertaining information employee must be polite cordial and helpful to the guest. Posted 26 days ago Center Manager CleanSlate Centers 2.7 Philadelphia, PA 19134 (Harrowgate area) $65,000 - $75,000 a year Full-time + 1 Our growing company is searching for experienced candidates for the position of head receptionist. Finally, avoid saying ?I don't know? We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. The job of a receptionist can be very demanding. Tell us what *you* think of our resources and what youd like to see here in 2023. In addition to their duties at the front desk, receptionists may be responsible for maintaining communication with other departments of the business, handling customer complaints, or performing other duties as needed. There are certain skills that many lead receptionists have in order to accomplish their responsibilities. Assists medical records clerks if necessary, Enters appropriate data into computer systems and creates reports as necessary, Performs complex insurance verification and pre-verification of insurance including eligibility checks and complex phone calls to insurance companies, May perform a limited amount of coding and charge entry, including using E-chart, AS400 and other appropriate systems, Performs other clerical duties as necessary including, but not limited to printing forms, photocopying, faxing, answering phones, sorting and delivering mail, and ordering office supplies. 11 skills that employers look for when hiring a new employee include: communication, leadership, teamwork, interpersonal skills, learning/adaptability skills, self-management skills and computer skills. Zippia allows you to choose from different easy-to-use Lead Receptionist templates, and provides you with expert advice. They greet visitors, answer phone calls, and run errands while maintaining professional composure throughout interactions with customers or potential clients. Please try again later. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc, Not including years spent in education and/or training. Starting wage: $18/hr. We are on the lookout for a creative Retail Lead Receptionist to join our diverse team at Visionworks in Louisville, KY. Medical Receptionist Responsibilities: Greet and attend to patients in person and over the phone. Receptionist Responsibilities: Greet clients and visitors with a positive, helpful attitude. A receptionist is required to handle and field calls as often as necessary. Their duties include maintaining an appointment book, answering phone calls and providing information to callers and performing clerical tasks. This typically means overseeing staff training and development, as well as performing regular team-building exercises and performance reviews. They work closely with the office staff to make copies of mail and fax documents. The median pay for a receptionist is $13.12 per hour. However, regardless of what your salary is, it?s important to be able to do your job well and take care of all the people who work for you. Assist with Spa treatments as and when required. A receptionist can provide a great experience to those walking into your office or calling over the phone. Able to contribute positively as part of a team, helping out with various tasks as required. The best receptionists are friendly, extremely organized, and comfortable multi-tasking. The requirements section contains an average of 3 bullets points. With that said, there can be a lot of overlap between the two positions. Digitally savvy. Ability to build rapport with customers. Notify residents of incoming packages. They also provide general administrative support, such as scheduling meetings, handling transcription, printing, photocopying and faxing, as well as making travel arrangements and assisting HR teams. Ideally, receptionists do this with a high level of professionalism and courtesy that leaves a good impression and builds upon a solid reputation. In addition, they are familiar with Microsoft Office, so they can handle all the tasks associated with customer service. ), (Tell potential candidates about company history, culture, mission and vision. Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. We are looking for a receptionist to be responsible for greeting clients and visitors to our office. For example, managing an industry-specific software system. Employers hiring for the head receptionist job most commonly would prefer for their future employee to have a relevant degree such as The skills and qualifications part of your front desk receptionist job description is the most important part of the job description. Our company is growing rapidly and is looking to fill the role of head receptionist. Experience with administrative and clerical procedures. Though it's not necessarily reflected in their salary or title, receptionists can become the most powerful people in the office. Commissions do not affect our editors' opinions or evaluations. A confident person is a good fit for a prospective employer. Please review the list of responsibilities and qualifications. His/her job description entails receiving guests and welcoming them in the warmest way possible and answering telephone calls. Pulls, files and locates necessary charts, as needed. To write an effective head receptionist job description, begin by listing detailed duties, responsibilities and expectations. They provide great customer service and are always willing to help with any questions or concerns that you may have. In some cases, front desk managers may also be responsible for providing a clear and concise customer service experience. provides administrative assistance to various functional areas of the corporation, including mail and/or courier processing, booking meeting rooms, catering, etc.;. The front desk is a important part of any hotel. Assisting clients in finding their way around the office. Are you sure you want to rest your choices? - Instantly download in PDF format or share a custom link. Associates or bachelors degree in a related field. Receptionist/Administrator Support Description, Administrative Receptionist Employment Near Me, Concierge/Receptionist Employment Near Me, Corporate Receptionist Employment Near Me, Front Desk Administration Employment Near Me, Front Desk Coordinator Employment Near Me, Front Desk Receptionist Employment Near Me, Receptionist Secretary Employment Near Me, Receptionist/Administrator Support Employment Near Me, Receptionist/Billing Clerk Employment Near Me, Administrative Receptionist Responsibilities, Front Desk Administration Responsibilities, Receptionist/Administrator Support Responsibilities, Receptionist/Billing Clerk Responsibilities, Receptionist/Customer Service Responsibilities, The average lead receptionist job description intro is about 206 words, The responsibilities section contains an average of 11 bullets points, The requirements section contains an average of 3 bullets points. Receptionists may feel stressed in fast-paced work environments or have a high level of administrative responsibility. A good paper about Project Leader job guide. Bachelor's and Associate Degree (Include what is relevant to the position in your organization. It is mandatory to procure user consent prior to running these cookies on your website. Zippia analyzed thousands of lead receptionist job descriptions to identify key pieces of information you want to include. Receptionists are responsible for handling many of the administrative tasks that allow an office to function efficiently. Handling queries and complaints via phone, email and . Qualifications for spa receptionist. You also need to be able to keep up with the constant demands on your time as a receptionist. An office may have one main receptionist to handle general visitors and separate receptionists for its top executives. He/she may sometimes undertake a variety of administrative duties to assist in the smooth running of the organization. The top three keywords people who held Lead Receptionist descriptions listed on their resumes are Receptionist (appearing on 21.45%), Customer Service (appearing on 17.73%), and Scheduling (appearing on 15.71%). Potential applicants can determine whether or not an employee is right for the job by looking at the essential responsibilities your employee will perform. Your search stops here because we are looking for a receptionist with a pleasing personality and customer service attitude to manage our front offices. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. In a fast-paced work environment, receptionists need to be able to do both. It is expected that you will remain calm under pressure and get the job done well. They may also feel stressed from their lack of knowledge about the company's products or services. In terms of higher education levels, we found that 2.0% of lead receptionists have master's degrees. Many front office managers work well over 40 hours a week, although during the low season these hours may be considerably less. Receptionists are employed across almost every industry.Receptionists generally have a high school diploma or equivalent. Second, be polite and use pleasantries. Send jobs to 100+ job boards with one submission. A great receptionist is someone who has excellent communication skills, is professional and oozes interpersonal charm. Learn more from our. They also help to do data entry and keep office calendars and schedules. You'll see a scenario with Show More Lead Receptionist Education Requirements, Operations and Patient Safety for Healthcare IT Staff. This website uses cookies to improve your experience while you navigate through the website. Build sustainable relationships and engage customers by taking the extra mile. Follows guidelines set forth in Legacy's Values in Action. He/she will report to the administrator or practice manager and will offer general assistance to the practice team, projecting a positive and friendly image of the organization to its visitors and the public at large, whether in person or via phone calls. Top 5 administrative assistant interview questions with detailed tips for both hiring managers and candidates. This compensation comes from two main sources. A Receptionist's duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. Front office managers who work in medical offices are likely to enjoy much more regular hours. Furthermore, receptionists are able to work under pressure. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. ZipRecruiter is one of the leading online job search engines, with salariesranging from 24,000 to 32,000. They may be best suited for positions in industries that require the use of computer software applications, such as finance or marketing. The senior receptionist is one who represents an organization in a friendly and professional way. 54.89% of resumes with Lead Receptionist descriptions have at least one of these terms. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.